Nghiên cứu sinh Nguyễn Lan Ngọc bảo vệ luận án tiến sĩ

Vào 16h00 ngày 12/09/2022 tại P501 Nhà A2, Trường Đại học Kinh tế Quốc dân tổ chức lễ bảo vệ luận án tiến sĩ cho NCS Nguyễn Lan Ngọc, chuyên ngành Quản trị kinh doanh (bằng tiếng Anh), với đề tài "Dynamics of knowledge sharing in professional service teams".
Thứ hai, ngày 08/08/2022


Dissertation title: Dynamics of knowledge sharing in professional service teams
Specialization:     Business Administration         Specialization code: 9340101
PhD candidate: Nguyen Lan Ngoc       
Supervisor: Assoc. Prof. Dr. Phan Thi Thuc Anh

Original contributions on academic and theoretical aspects

This dissertation makes contributions to the team management literature by addressing the gaps related to complex and dynamic nature of team knowledge sharing which includes different types of shared knowledge, motivations to share knowledge, and evolution of team knowledge sharing over project stages. First, while team literature has mostly treated knowledge as a single construct, this study distinguished knowledge into different types. Second, this study addresses the call for integrating theoretical perspectives to comprehensively understand motivation to share knowledge. Applying the Incentive theory of Knoke and Wright-Isak (1982), this study found that team members are motivated to share knowledge by different combination of calculative, normative, and affective motivations. Third, this dissertation made one of the initial attempts to develop and examine the dynamic model of team knowledge sharing emphasized to change over time yet mostly treated in static models. Through the lens of Groups as complex systems theory of Arrow et al. (2000), this study recognized three knowledge sharing modes, including transferring, integrating, and role-modelling, which are utilized as a team project moves through stages. Each mode reflects a different combination of types of knowledge shared and motivations to share knowledge.

Recommendations derived from the findings of the dissertation 

This dissertation yields critical takeaways for practice for project-based and knowledge-intensive organizations like professional service firms, professional service team leaders and team members. Overall, in order to facilitate knowledge sharing among professionals in professional service firms, managers have to be aware of knowledge sharing multi-dimensions and how each dimension changes through stages. Regarding knowledge types, partners and managers should actively provide information and specialist expertise of client and the related industry as soon and comprehensive as possible through guiding and instructing. Before starting any procedures, the senior auditor should actively notify associates with overall working allocation, client’s personnels, possible challenges, communication and instruct the associates meticulously. During the time the associates perform their assigned tasks, the senior auditor should help them to find the ways themselves to deal with the problems rather than give the immediate solutions. Additionally, to facilitate the sharing of the practical judgement and creating learning opportunities from the high-level auditors, the partner and manager auditors of the audit team should explicitly notify how they could find unreasonable points and decide on adjusting entries through questioning and analysing the anomalies and complex issues with the senior auditor and the associates. Regarding motivations to share knowledge, the interdependence among team members should be emphasized at the beginning of the projects. For the long runs, the professional service organizations should organize informal events and get-togethers which over time facilitate the affective trust development and other favorable conditions for sharing and helping.