Nghiên cứu sinh Nguyễn Ngọc Hiên bảo vệ luận án tiến sĩ
ORIGINAL CONTRIBUTIONS OF THE DISSERTATION
Dissertation title: The influence of Corporate Social Responsibility on Worker Turnover Cost: The role of Symbolic Image Dimensions of Employer Image and Unemployment Rate
Specialization: Economics (E-PhD) Specialization code: 9310101
PhD candidate: Nguyen Ngoc Hien
Supervisor(s): Assoc.Prof.Dr. Vu Hoang Ngan
Institution: National Economics University
Original contributions on academic and theoretical aspects
The study utilizes signaling theory and job embeddedness theory to examine the mediating role of symbolic image dimensions and the moderating role of the unemployment rate on the link from corporate social responsibility to worker turnover rate and the associated cost. Thus, this study advances the signaling theory and job embeddedness theory in the context of employees working for a firm several ways. First, it elucidates the mechanisms by which corporate social responsibility shapes workers' perceptions of their employer’s image as sincerity, innovativeness, competency, and prestige, thereby influencing their decision to stay or leave a firm. By decomposing the corporate social responsibility–symbolic image dimensions–worker turnover rate relationships, this study highlights that corporate social responsibility signals employees about organizational characteristics. Second, this study broadens corporate social responsibility’s economic implications by incorporating worker turnover cost into the analysis. By linking corporate social responsibility, worker turnover rate, and worker turnover cost, the study highlights that reducing turnover through corporate social responsibility has tangible financial benefits for firms. Finally, this study extends the literature by demonstrating how the unemployment rate moderates the relationship between corporate social responsibility and worker turnover rate, offering a nuance of how varying labor market conditions shape corporate social responsibility’s effectiveness in reducing worker turnover.
Recommendations derived from the findings of the dissertation
Findings from the study help provide several recommendations. First, by implementing targeted, well-communicated, and labor-market-sensitive corporate social responsibility strategies, businesses can reduce turnover rates and optimize workforce-related costs. Second, worker turnover costs in the garment industry are shaped by labor laws, especially severance and redundancy allowances. Thus, policy makers can refine these policies in the Labor Code 2019 and strengthen social dialogue under Article 63 to enhance workforce stability. Finally, in competitive labor market regions, policymakers can integrate corporate social responsibility initiatives into broader economic development plans.
